Judy Adair wrote :

Today, we had the good fortune to have our a/c system serviced by an extraordinary technician named Kyle Caprio. Kyle arrived promptly and went right to work. With patience and grace, Kyle showed me how to run the system by simplifying the instructions. In problem areas, he used his skill and knowledge to make the corrections. By being observant, he recognized potential problems and quickly addressed and rectified them. This thoughtful, young man has acquired the values, work ethic and perspective of someone many years his senior. We heartily commend him and recommend him as "Technician Extraodinaire"! He is really headed for the top wherever he goes, whatever he does. 

Jan Amann wrote :

My sincere thanks for your great service. It is so very difficult to find honest and reliable service when you are only part time Floridian's. I will certainly use your company again and spread the good woord.

Jan Amann

Penny O'Dell wrote :

A well deserved compliment to you and to your service tech Kyle. Kyle came to our rescue August 3 to get the a/c back in operation and he did!

Thank You for your prompt and courteous service. And Kyle went above and beyond.  He deserves major kudos for his professional service, attention to detail and pleasant personality.  Kyle gets a well deserved 'thank you'!

And I will be happy to tell others about your company and service received. On a scale of 1-10 you get 11.

 
Sincerely,

 Penny O'Dell

Marge and Jim Perri wrote :

Hi Tom,


Please say hello to Denise, Julie and your fabulous crew!!


Hope all is well with you and your family.  We miss not seeing you.


We had the most wonderful meeting with your technician, Josh approximately a week ago.  He has learned so much from you.  He is exemplary in his work ethic.  He goes about his business so much like you with pride and integrity.


Tom he is an outstanding young Christian man!!  When he sat at the end of our table and explained how to set our a/c in vacation mode, Jimmy and I would have sworn we were talking with you!!!  His insight for his age is truly remarkable.  You have been a wonderful example for him in guiding him in how to live.  His upbringing was filled with honesty and God.  You have just encouraged him to delve further into his Faith.


It was so inspiring to visit with a young man with such a deep belief in the Almighty.  Honestly Tom, when he left, I told Jimmy how much he touched my heart and my soul.  Like you, he is a man of God.  So, so refreshing in this troubled world we live in today.


Just wanted to thank you for sharing him with us.  He did an excellent job in servicing our a/c unit.  It runs much cooler now at the same temperature it was set at before.


Thanks again for the reminder it was time to make an appointment and thanks for the wonderful job you did installing our Carrier system.  We are so happy with all aspects of it.  The extra vents you installed made such a difference in our comfort level.


Take care and God bless,


Marge and Jim Perri


P.S.  If possible, we would love to have Josh service our a/c next year, God willing.

Brian Aranowski wrote :

To whom it may concern:

My roommate, Jim Bixler, and I would like to thank you for the superb job you did on installing our new Carrier Infinity A/C system. From the 3+ hoursof time that was spent (free of charge) for examining. our current system and duct work, to the skillful installation and subsequent follow-up, we give you a 100% rating! It was thanks to receiving your flyer that we were alerted to your company, and were most pleased that you are one of the few factory-authorized Carrier dealers in the Naples area. We will certainly recommend your services to our friends in the future. Again, thanks.

Sincerely,

Brian Aranowski

Dianna Hubbard and Jim Hubbard wrote :

Dear Denise,

As the winners of Carrier Infinity system from the Gator Country Vault contest we can’t say thank you enough.

We have been struggling for the past six years and this is a true blessing. My husband became unable to work after suffering a severe injury in December 2005. it was quite a financial shock when his wages abruptly stopped, and my wages became our sole income. We struggled along, supplementing my wages with our savings. Then the recession hit, I lost my job and the savings depleted rapidly. I have found work, although it is only part time I still feel lucky as there are so many people unemployed.

The last three or four years we have been made very aware with repeated service calls that our 20 year old air conditioning system was limping towards its final resting place. Unfortunately, our financial situation did not allocate the funds for replacement.

My husband was thrilled when they called his number for a chance to open the vault. It was with complete and utter shock when he opened the vault and won the grand prize, the Carrier Infinity system from Florida Cool.

Florida Cool, you truly are giving back to the community. Please accept our deepest gratitude for what you have provided to our household.

Florida Cool, you rock!!

Thank you,
Dianna Hubbard
Jim Hubbard

James A. And Margaret Perri wrote :

Dear Tom:

We are writing to express our complete satisfaction with you, your office staff, especially Denise, and your outstanding NATE technician Jason and his associate Ezray.

Our entire experience from our first phone call with denise to set up an appointment for an estimate on a new air conditioning system to shaking your hand at the conclusion of the final walk thru has been positive and plesurable.

Your knowledge was indepensable when you explained how you would make improvements to our old air conditioning system by adding a new supply duct and a new cold air return duct. these additions would helpto compensate for our discomfort in certain areas.

Your honesty Tom is unparalleled!!!

We have referred Florida Cool to several of our neibors. In fact, Mr. and Mrs. Harris had a  new Carrier air conditioner installed by Florida Cool on April 30, 2009.

The workmanship of your installers is a reflection of you and your high expectations of them. They worked steadily, quietly, and cleanly. We thank them for their diligence on our behalf.

Your Personal belief that you treat every customer as you would expect to be treated is evident in all aspects of your work. You see that the job is done right the FIRST time.

We are happy to include ourselves in "Your Family" of Highly satisfied customers.

Yours Sincerely

    James A. And Margaret Perri

Lynn & Ellis wrote :

 Dear Tom & Denise,

We wish you and your family a delightful Easter. We value the service your company offers and hope to be patrons of Florida Cool for many seasons.

Sincerely,

Lynn & Ellis

Lori & Wayne wrote :

Florida Cool,

Just a quick thank-you for getting someone out to our business when our a/c was out; we really appreciate your help in expediting the service.

Thank you again,
Lori & Wayne

Frank & Gail wrote :

Dear Florida Cool,

Thanks for your prompt and efficient service when we were without a/c. We were able to get on the road as scheduled and back north in time to see our niece’s play

Fondly,
Frank & Gail

Meg wrote :

Dear Florida Cool,

Thanks so much for the cooler and the yummy cookies. I am very pleased with the new a/c you installed.

Sincerely,
Meg

Marcy wrote :

Florida Cool,

Re: Carlton Lakes A/C Replacement

Just a note to thank you for sending such a great crew…Ahmad, David and Joshua. They were truly the best working group I’ve had in my home, both in here and Oregon. Their work ethic, as well as demeanor couldn’t have been better. It was a pleasure to have them in my home.

Thanks Much,
Marcy

Pat wrote :

Florida Cool,

With more appreciation than words can say. May your kindness come back to you many times.

Thank you & God Bless,
Pat

Jeannine wrote :

Dear Florida Cool,

Thanks for your prompt and good service!

Sincerely,
Jeannine

Gary and Mary Minutes wrote :

Over the past year my wife and I have been very pleased with our association with Florida Cool Inc. We have found both the office personnel and the tech representatives to be courteous and professional. They take the time to answer all questions and they are prompt.

     Gary and Mary Minutes

Richard L. Miller, MD wrote :

Dear Tom:

Linda and I wish to thank you and Florida Cool, Inc. for your excellent service and installation of our new Bryant Evolution A/C System. Having been a customer for several years under Florida Cool, Inc.'s "Preventive Maintenance" plan we have come to expect no less.

Denise responded to our call of a non-functioning a/c after a power outage by sending a repair man for diagnosis within 35 minutes. He made several attempts at getting the system working by endeavoring to reconnect the electrical points damaged by the electrical surge following the outing. But to no avail even though he stayed until 6:00PM. The following morning Dave and assistant substantiated that the system was damaged beyond repair.

Shortly thereafter you arrived, inspected the damaged system's installation and succinctly presented options for new equipment and offered your recommendations. The following day the installation that took 10 hours was accomplished with efficient professionalism by Kevin and Michael. Denise coordinated and kept us informed as to all employee activity at our home.

You and Denise documented all available rebates and completed applications.

We will continue to strongly recommend Florida Cool, Inc. to our Naples neighbors and friends.

     Sincerely,
     Richard L. Miller, MD

Helen & "Dick" Mossor wrote :

Dear Denise,

Just a short note to let you know how pleased we are with the services I have received from Florida Cool over the past 5 years. In fact we have sent many people in your direction. Hopefully they have contacted you.

We will be leaving soon for a vacation but will return in time for our next maintenance check.

Thank you and your staff for all your prompt attention to our needs.

     Sincerely,
     Helen & “Dick” Mossor

Mrs. G.A. Ryan wrote :

To Whom It May Concern:

Florida Cool has been to my home many times for routine maintenance and special problems.
The technician has been knowledgeable, courteous and always explains the nature of his work.
I would recommend this company for heating and air conditioning needs.

     Mrs. G.A. Ryan

Judy V. Richardson wrote :

Dear Tom:

I sit in my home office this morning and am able to sit and work with cool air blowing into my room! AHHHHHHHHHHHH it’s wonderful.

The days without air conditioning were miserable and I want to take this time to tell you how great your team of men were working on my house.

Everyone worked well, and worked so hard even when it was so hot in the attic – they pushed to get the job done and get me air as soon as possible. Their attitude was good and they worked as a team without bickering and they were polite and clean cut looking.

Again I thank you, Denise and the whole team for the great job you did and in the quick time you did it.

     Sincerely,
     Judy V. Richardson