Re: Service Technician

To whom it may concern,

On Wednesday, July 7, 2004, we contacted Florida Cool in order to have a service technician dispatched to our home to diagnose and correct a problem we were having with our air conditioning unit. We were referred to Florida Cool from a neighbor who has used your services regularly for some years. Your service technician was sent. He was very professional, respectful and polite. He explained the situation thoroughly and the options available. I was impressed with his compassion. His explanation of the problem was without arrogance of his knowledge over my ignorance of the mechanics of heating and cooling. I was so impressed with his performance and demeanor that I mentioned it to my husband, who stresses invaluable customer service such as this to his staff. Good employees know more than how to fix problems, they know how to treat people as they would want to be treated … respectfully.

     Best regards,
     Mr. & Mrs. Huckabee


Dear Tom:

Linda and I wish to thank you and Florida Cool, Inc. for your excellent service and installation of our new Bryant Evolution A/C System. Having been a customer for several years under Florida Cool, Inc.'s "Preventive Maintenance" plan we have come to expect no less.

Denise responded to our call of a non-functioning a/c after a power outage by sending a repair man for diagnosis within 35 minutes. He made several attempts at getting the system working by endeavoring to reconnect the electrical points damaged by the electrical surge following the outing. But to no avail even though he stayed until 6:00PM. The following morning Dave and assistant substantiated that the system was damaged beyond repair.

Shortly thereafter you arrived, inspected the damaged system's installation and succinctly presented options for new equipment and offered your recommendations. The following day the installation that took 10 hours was accomplished with efficient professionalism by Kevin and Michael. Denise coordinated and kept us informed as to all employee activity at our home.

You and Denise documented all available rebates and completed applications.

We will continue to strongly recommend Florida Cool, Inc. to our Naples neighbors and friends.

     Sincerely,
     Richard L. Miller, MD


Over the past year my wife and I have been very pleased with our association with Florida Cool Inc. We have found both the office personnel and the tech representatives to be courteous and professional. They take the time to answer all questions and they are prompt.

     Gary and Mary Minutes


Dear Denise,

Just a short note to let you know how pleased we are with the services I have received from Florida Cool over the past 5 years. In fact we have sent many people in your direction. Hopefully they have contacted you.

We will be leaving soon for a vacation but will return in time for our next maintenance check.

Thank you and your staff for all your prompt attention to our needs.

     Sincerely,
     Helen & “Dick” Mossor


To Whom It May Concern:

Florida Cool has been to my home many times for routine maintenance and special problems.
The technician has been knowledgeable, courteous and always explains the nature of his work.
I would recommend this company for heating and air conditioning needs.

     Mrs. G.A. Ryan


Dear Tom:

I sit in my home office this morning and am able to sit and work with cool air blowing into my room! AHHHHHHHHHHHH it’s wonderful.

The days without air conditioning were miserable and I want to take this time to tell you how great your team of men were working on my house.

Everyone worked well, and worked so hard even when it was so hot in the attic – they pushed to get the job done and get me air as soon as possible. Their attitude was good and they worked as a team without bickering and they were polite and clean cut looking.

Again I thank you, Denise and the whole team for the great job you did and in the quick time you did it.

     Sincerely,
     Judy V. Richardson